33bf Privacy Policy
Protecting your personal information is our top priority. This policy describes in detail how 33bf collects, uses, and stores your information.
Introduction and Scope
33bf ("we", "us", or "the platform") operates a safe and reliable online gaming service for Bangladeshi users. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") informs you about what types of information we collect, the purposes for which we use it, with whom we share it, and how you can maintain control over your information.
By using our website 33bf.cam or any services connected to it, you will be considered to have consented to the terms of this Policy. This Policy forms part of our Terms and Conditions and should be read together with them.
What Information We Collect
We may collect information about you in a number of ways. A detailed description of this information is provided below:
Registration Information
Information you provide when creating an account — full name, date of birth, email address, mobile number, and residential address.
Identity Verification Information
National ID (NID), passport, or driving licence details to ensure security. This is required to confirm that the user is over 21 years of age.
Financial Transaction Information
Records of deposits and withdrawals, details of transactions made via bKash, Nagad, Rocket, or bank transfer — however, no complete payment card numbers are stored.
Gaming Activity Information
Information about your bets, win history, playing time, and preferred game categories. This is used to improve your experience.
Technical Information
IP address, browser type, device information, operating system, cookies, and your navigation patterns on the website.
Communication Information
Records of messages you send via our live chat or email, details of complaints and support requests.
Purpose of Using Information
We use the information we collect for the following legitimate purposes:
- Managing account registration, verification, and the login process.
- Securely completing financial transactions including deposits and withdrawals.
- Complying with applicable laws and regulations and preventing fraud.
- Personalising your gaming experience and sending relevant promotional offers (if you have given consent).
- Providing 24/7 customer support in Bengali.
- Improving the security, stability, and performance of the platform.
- Implementing responsible gaming policies — identifying unusual gaming behaviour.
- Analysing user experience on the platform and improving service quality.
Data Storage and Security
We have adopted industry-standard technical and organisational measures to keep your personal information secure:
🔐 Encryption
All data transmissions are secured through SSL/TLS encryption. Sensitive information is stored in an encrypted state.
🛡️ Access Control
Only authorised personnel can access the information they need. All staff are bound by strict confidentiality agreements.
🔍 Regular Audits
Our systems are subject to regular security audits. Any potential vulnerabilities are identified and resolved promptly.
Data Retention Period
Information is retained while your account is active and, after it is closed, for as long as necessary to meet applicable legal obligations. Financial transaction records are generally retained for five years. Once no longer needed, information is securely deleted.
Sharing Information with Third Parties
We do not sell or rent your personal information. However, information may be shared in the following limited circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These parties are governed by their own privacy policies.
Game Providers
The minimum necessary information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others for the purpose of operating gaming services.
Legal Authorities
Information may be provided in response to legal obligations, court orders, or valid requests from government authorities. In such cases we will endeavour to notify you as far as possible.
Technology Service Providers
Technology partners used to operate our platform (server hosting, cybersecurity) may process information to a limited extent — however, they are bound by strict confidentiality agreements.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
Essential Cookies
These are essential for maintaining your login session, ensuring security, and the basic functionality of the platform. They cannot be disabled.
Functional Cookies
Used to remember your preferences (language, settings). You may decline these, but some features may be limited.
Analytical Cookies
These help improve the service by analysing website usage patterns. This information is aggregated and stored anonymously.
Cookie Controls
It is possible to delete or block cookies through your browser settings. However, doing so may affect some features of the platform.
Your Rights Regarding Your Information
You have the following rights regarding your personal information. To exercise these rights, contact our support team via live chat or email.
- Right of Access: You have the right to know what information we hold about you. Upon request at any time, we will provide you with a copy of your information.
- Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected. Some information can be changed directly in your account settings.
- Right to Erasure: Where there is no legal obligation to retain it, you may request that your information be deleted. When an account is closed, information is deleted after the applicable period.
- Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
- Withdrawal from Marketing Communications: You may withdraw your consent at any time to stop receiving promotional emails or messages.
- Data Portability: You may request to receive your information in a structured, machine-readable format.
Minors and Age Verification
33bf operates exclusively for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
Age Verification Process
We verify age at the time of registration and, where necessary, confirm it via identity documents. If we learn that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If you believe that a minor is using our platform, please let us know via live chat or email.
Policy Changes and Updates
We may periodically review and update this privacy policy. In the case of any significant changes:
- We will publish a notice on the platform and the date of the update will be shown at the top of the policy.
- For significant changes, advance notice will be sent to your registered email.
- Continued use of the platform after the changes will be considered as your agreement to the new policy.
We recommend that you visit this page regularly to stay informed about the latest policy.
Our Responsibilities in a Security Incident
If a data breach occurs that could have a significant impact on your personal information, we will:
Immediate Action
As soon as the incident is identified, our security team will analyse it and take steps to limit the damage.
User Notification
Affected users will be informed as quickly as possible via their registered email with details of the incident and recommended actions.
Future Prevention
Lessons learned from each incident are used to strengthen our security measures and prevent recurrence.
Related Policies and Terms
It is recommended that this privacy policy be read together with the following documents:
- Terms and Conditions — the overall terms governing use of the platform.
- Responsible Gaming — our guidelines on safe and healthy gaming.
- About Us — detailed information about the 33bf platform.
- FAQ — common questions and answers, including answers to common questions about privacy.
Privacy Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated privacy team will process your request in a timely manner in accordance with Bangladesh Standard Time (BST).
Email: [email protected]
Live Chat: 24/7 support available in Bengali
Response Time: Emails are generally replied to within 24 hours; immediate support is available via live chat.